Terms & Conditions

• Order Placement

  Orders can be accepted minimum 72 hours before the event, for the places where we have franchisee’s presence and 7 days for non franchise locations.

• Payment terms

  100% payment payable in advance while booking the order. Customer need to fill-in the ‘Order Booking Form’.

  Bank details for Cheque payment/RTGS/NEFT:

  KLONEWORLD IMPEX PVT LTD
  HDFC BANK LTD.
  A/C NO : 02772020000682
  BRANCH : CJ 166, SEC -II, SALT LAKE CITY, KOLKATA -700091
  NEFT / RTGS IFSC : HDFC0000277
  

  Cheques/DD/Pay order to be drawn in favour of ‘KLONEWORLD IMPEX PVT. LTD.’

• Cancellation of Order / Refund

  20% of the order value will be forfeited if order cancelled before 2 days of scanning date OR in the event of scanning team mobilized from office /studio OR after the scanning is performed.

• Quality Disputes

  We at ‘Kloneworld’ assure delivery of quality products, with a track record of having satisfied customers from 22 countries. In the event of quality issues, we shall replace the ordered product within 15 days after necessary approval of demo from the customer. Even after replacement if the customer is not satisfied, Kloneworld shall refund the 80% of the order amount & 20% will be deducted being the processing and input charges. Any transit breakages, disputes must be intimated to Kloneworld contact numbers by SMS or by email within 24 hours of receipt. Beyond this time limit Kloneworld shall not entertain any claim whatsoever. All disputes are subject to Kolkata jurisdiction.